No sympathetic ears or people to assist early in the morning and no one including hosts work past midnight. It was pretty aggravating after traveling to get there to meet a 7:00 a.m. Front desk staff couldn't/wouldn't confirm that I booked because it wasn't check-in time yet, which made no sense to me. I was shocked and asked for someone in authority to check, help, etc. I explained I knew it wasn't check-in time yet, but since I was there, would she please verify my reservation for the proper room type so there wouldn't be any problems when it was check-in time? She claimed we were not booked under that room type nor were any available for our stay. We drove all night for 12 hours so of course we arrived early. First trip in March.Although I booked under a promotion and had it verified several times before arriving because of my disability and past experiences elsewhere, I was confirmed a wheelchair accessible room with a roll-in shower, non smoking king bed.
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